Shipping
Orders to China: Shipped from Yunnan, delivered in 2–5 days.
Orders to Europe & Americas: For the best service please order from our dedicated website
www.easternleaves.com. Your order will be shipped from our logistic center in Milan, Italy.
Orders to the rest of the world: Shipped from Yunnan, delivered in 7-12 days.
Following the shipping rates from our Chinese warehouse:
Asia & Oceania
| Country | Standard Shipping | Free Above |
|---|---|---|
| China | Free | Free |
| Hong Kong, Macao | 89 RMB | 568 RMB |
| Japan | 98 RMB | 898 RMB |
| South Korea | 78 RMB | 688 RMB |
| Singapore, Thailand, Vietnam, Cambodia, Laos | 98 RMB | 898 RMB |
| Mongolia | 98 RMB | 888 RMB |
| Australia, New Zealand, Indonesia, India | 128 RMB | 888 RMB |
Europe & Americas
Check our dedicated website: www.easternleaves.com
Rest of the World
| Country | Standard Shipping | Free Above |
|---|---|---|
| All Countries | 259 RMB | 1.299 RMB |
Delivery Information
We rely on a private express courier that manages all international customs procedures, making it exceptionally rare for a package to be held. After you place your order, you will receive our immediate confirmation. Your tracking code will follow within 4-5 days, once the package has cleared the Chinese export facilities. If you have a specific request, simply add a note during checkout and we'll do our best to accommodate you.
Pricing and Duties
All prices are displayed in RMB and include VAT where applicable.
Customs duties for orders are the customer's responsibility. If you need assistance, contact info@easternleaves.com.
All shipments from Italy or China are managed directly by Eastern Leaves Ltd.
Eastern Leaves’s Guarantee
Your happiness is our priority. If you are not completely satisfied with your purchase, we will happily honor a return or exchange.
Every item is expertly packaged to ensure it arrives safely and beautifully. In the rare event that an item is damaged during shipping, please contact us immediately at info@easternleaves.com and we will replace it free of charge.
Refunds
Once your return is received and inspected, you will be notified via email. Refunds are issued within 14 business days.
Standard shipping costs will be refunded. Premium shipping services selected at checkout are non-refundable.
Late or Missing Refunds
If your refund is delayed, please contact us at info@easternleaves.com.
Exchanges
To request an exchange, contact info@easternleaves.com.